You can call or text 07700 000000, or book online using the form on this website. Either way, Hayley will call you back at a time that suits you β no hold music, no being passed around, no queues.
If you're not sure whether we can help, just leave your name and number. There's no pressure and no obligation β Hayley will have a quick chat with you first.
Not at all. CallHayley is designed specifically for people who don't feel confident with technology β no jargon, no rushing, and no silly questions. If you can make a phone call, you can get started.
Just tell Hayley what's not working or what's confusing you, in your own words, and she'll take it from there.
Remote sessions are available anywhere in the UK. Hayley connects to your device over a secure video call, so your location doesn't matter at all.
In-person visits β where Hayley comes to your home β are currently available across London and selected areas. When you book, enter your postcode and we'll let you know straight away whether a home visit is available near you.
A Tech Check-up is a one-to-one session with Hayley β either over a video call or in person at your home. You bring the problem, Hayley fixes it, and explains what happened so you feel more confident afterwards.
It's not a lecture or a course. It's practical help with the actual thing that's bothering you right now β whether that's your email, your phone, your printer, or anything else.
Hayley will call you at an agreed time. With your permission, she can connect to your device β phone, tablet, or laptop β and see your screen. This means she can see exactly what you see and walk through the problem together.
You watch everything that's happening at all times. Hayley explains each step as she goes, so you understand what's being done and why.
Just two things:
- The device you need help with (phone, tablet, or laptop)
- An internet connection β broadband, Wi-Fi, or mobile data
Hayley will guide you through downloading anything else that's needed, step by step, before the session begins. You won't be left to figure anything out on your own.
Most Tech Check-ups take between 30 and 60 minutes, depending on what needs fixing. Hayley won't rush you β the session lasts as long as it needs to.
If something turns out to be more complex, Hayley will be honest with you about that upfront, and you can decide together how you'd like to proceed.
Hayley has a 95% success rate across all sessions, but if something genuinely can't be resolved, she'll be straight with you about why β and what your options are.
You'll never be left feeling confused or fobbed off. If a follow-up is needed, Hayley will arrange that with you directly.
Never. Hayley will never ask for your bank details, credit card numbers, passwords, or any financial information β not during booking, not during a session, not ever.
If anyone contacts you claiming to be from CallHayley and asks for this information, please hang up and call us directly on 07700 000000 to report it.
Hayley will only ever contact you after you have reached out first β through this website or by calling the number on this page. We never cold-call people out of the blue asking for access to their device.
You can always verify by calling 07700 000000 directly. If you didn't book a session and receive an unexpected call, do not give access to your device.
Yes. Remote access only happens when you actively give permission β Hayley cannot connect to your device without you accepting a request on screen. You can see everything that's happening at all times, and you can end the session or disconnect instantly whenever you choose.
The software used is reputable, widely used, and works the same way your bank or NHS might use remote support tools.
Your name, phone number, and email address are used only to arrange and confirm your session. We don't sell your data, share it with third parties, or use it for anything other than providing the service you've asked for.
Full details are in our Privacy Policy.
There are three options:
- Remote Tech Check-up β Β£19 Β· A one-off video call session, available anywhere in the UK
- In-person Tech Check-up β Β£49 Β· Hayley comes to your home, available in London and selected areas
- Monthly subscription β from Β£9/month Β· Ongoing support whenever you need it: Β£9/month remote, or Β£29/month in-person (selected areas)
If you're in a rural area with poor broadband or signal, ask about our rural broadband and signal survey β call for pricing.
No payment is taken when you book. After you submit your details, Hayley will confirm your slot by email and arrange payment separately before your session begins. This means you can book with confidence β no money leaves your account until everything is agreed.
Payment details will be confirmed by Hayley directly. We accept card payments.
No contract. Cancel anytime. For one-off Tech Check-ups, you simply pay for the session and that's it β no ongoing commitment.
If you're on a monthly subscription and want to cancel, just let Hayley know and it will be stopped with no fuss.
None. The price you agree before the session is the price you pay β full stop. Hayley won't add extra charges partway through or surprise you afterwards.
In fact, one of the things Hayley does during a session is check for other people's hidden charges β forgotten streaming subscriptions and services you're paying for but no longer use. She found Β£200 a year for one customer.
Pretty much everything you use at home:
- Smartphones (iPhone and Android)
- Tablets (iPad and Android tablets)
- Laptops and desktop computers (Windows and Mac)
- Printers (wired and wireless)
- Smart TVs and streaming boxes
- Broadband routers and Wi-Fi
- Apps, email, and online accounts
Not sure if your particular device or problem is covered? Just call β 07700 000000.
Yes β and please don't be embarrassed. Tech scams are sophisticated and they target all ages. Hayley can help you:
- Understand what happened and whether your device was compromised
- Remove any unwanted software or access
- Secure your accounts and change passwords safely
- Know what to report and who to tell
If you think you're being scammed right now, end the call, then ring Hayley on 07700 000000.
Yes. Hayley can walk you through setting up the NHS app and show you how to use it to order repeat prescriptions, view your test results, and book GP appointments β all from your phone or tablet.
Absolutely. Just call or text on 07700 000000 and Hayley will do her best to help straight away. Not every question needs a full session β sometimes a two-minute conversation is all it takes.
Ydy β mae gwasanaeth llawn ar gael yn Gymraeg. (Yes β a fully bilingual service is available in Welsh.)
Hayley offers sessions entirely in Welsh for Welsh speakers who prefer it. Just let us know when you book, or mention it when Hayley calls you back β dim problem o gwbl.
The UK's old copper phone network is being switched off by 2027. This affects millions of home phones across the country. Once the switch happens, your existing landline may stop working unless it has been moved to a new system called Digital Voice.
This also affects:
- Personal emergency alarm buttons (care alarms)
- Stairlifts and other assisted-living devices connected to the phone line
- Some home security systems
Digital Voice is the new system that phone calls will run through β using your broadband connection instead of the old copper wire. For most people, you'll still use the same handset you have now, just plugged in differently.
Hayley can explain exactly what this means for your specific setup at home and help you make the switch in a way that feels straightforward β not stressful.
Yes β and it makes a genuinely thoughtful, practical gift. A CallHayley Tech Check-up is popular for birthdays, Christmas, or just as a kind gesture for someone you know is struggling with their tech.
Just book as normal and let Hayley know in the notes that it's a gift, along with the recipient's name and contact number. Hayley will then arrange everything directly with them at a time that suits.
That's very common. Hayley is warm, patient, and completely non-judgmental β many people who were reluctant at first become regulars because the experience feels nothing like they expected.
There's no pressure to do anything during the session that they're not comfortable with. It's their call, at their pace, the whole way through.
Still got a question?
If something isn't covered here, just call or text Hayley directly. There's no question too small, and no pressure to book anything.