Legal

Terms of Use

Last updated: 1 May 2025

About these terms

These terms apply when you use CallHayley's services — whether by phone, through our website, or by booking a session. By booking a session, you agree to these terms. If you have any questions, just call us on 07700 000000 before booking.

CallHayley is operated as a sole trader based in Wales, UK.

Our services

CallHayley provides technology support for individuals, primarily older adults. Our services include:

• Remote (phone or screen-sharing) tech help sessions
• In-person visits within agreed service areas
• One-off Tech Check-ups and ongoing monthly plans
• Ad-hoc help with devices, apps, accounts, and digital tasks

We always aim to resolve your issue in the session booked. However, some problems are complex or depend on third-party services (such as your internet provider or device manufacturer), and may take more than one session or lie outside our control.

Bookings and payment

Sessions can be booked online, by phone, or by email. Payment is due at the time of booking for one-off sessions. Monthly plans are billed monthly in advance. Prices are as listed on our website at the time of booking.

We accept card payment via our payment provider (Stripe). We do not accept cash for remote sessions, though we may accept cash for in-person visits — please ask when booking.

Cancellations and rescheduling

• More than 24 hours' notice: Full refund or free rescheduling, whichever you prefer.
• Less than 24 hours' notice: We'll do our best to rebook you at no extra charge, but sessions cancelled with very short notice may not be refundable.
• If we need to cancel: We'll give you as much notice as possible and offer a full refund or priority rescheduling.

To cancel or rebook, just call 07700 000000 or email [email protected].

What we ask of you

To get the most from a session, it helps if you:

• Are available and ready at the agreed time
• Have your device switched on and nearby
• Have your device connected to the internet (for remote sessions)
• Let us know in advance if you'd prefer a Welsh-language session

We ask that sessions take place in a comfortable, safe environment. For in-person visits, we ask that your home or workspace is reasonably accessible.

Limitation of liability

We take great care with your devices and data. However, we recommend you back up important files before any session. While we always work carefully, we cannot be held responsible for:

• Pre-existing faults on your device not caused by our work
• Data loss due to a fault on your device or with third-party services
• Issues caused by changes you make after our session
• Problems with services outside our control (internet providers, manufacturers, etc.)

Our liability is limited to the value of the session(s) you paid for. Nothing in these terms affects your statutory rights as a consumer under UK law.

Intellectual property

All content on this website — including text, design, and branding — belongs to CallHayley. You may not copy or reuse it without our written permission.

Changes to these terms

We may update these terms from time to time. The version on this page always applies. If you have an active monthly plan, we'll give you 30 days' notice before any significant changes take effect.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.