Legal

Privacy Policy

Last updated: 1 May 2025

Who we are

CallHayley is a sole trader providing remote and in-person technology support services, primarily for older adults across the UK. Our trading address is in Wales. You can reach us at [email protected] or on 07700 000000.

What information we collect

We collect only the information needed to provide you with support and communicate with you:

• Your name and contact details (phone number and/or email address)
• A brief description of the issue you need help with
• Your general location (to determine whether in-person visits are possible)
• Notes taken during a session to help with follow-up support
• Payment information — processed securely through our payment provider; we do not store card details ourselves

We do not collect sensitive personal data such as your financial account details, health information, or data about your family members.

How we use your information

We use your information solely to:

• Book and provide tech support sessions
• Follow up after a session if needed
• Send occasional service updates if you've opted in (you can unsubscribe any time)
• Process payment for services you've booked

Who we share it with

We do not sell, rent, or trade your personal information. We may share the minimum necessary information with:

• Payment processors (e.g. Stripe) to handle transactions securely
• Booking tools (e.g. Calendly) if you use online booking
• Email tools for sending you confirmations or newsletters you've requested

All third-party tools we use are GDPR-compliant. We require them to treat your data with the same care we do.

How long we keep it

We keep your contact details and session notes for up to 2 years in case you need follow-up support, or for as long as you're an active customer. After that, we securely delete them. Financial records are kept for 6 years as required by HMRC.

Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Ask us to delete your data
• Object to how we use it
• Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, just email us at [email protected] or call 07700 000000. We'll respond within 30 days.

Cookies

Our website uses only essential cookies needed for it to function. We do not use advertising or tracking cookies. If you contact us through our booking form, a session cookie may be set to remember your preferences — this is deleted when you close your browser.

Changes to this policy

If we make significant changes to this policy, we'll update the date at the top of this page. For major changes that affect your rights, we'll contact you directly if we hold your details.

Complaints

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.